Citizen Generated Calls For Police Service

Citizen generated calls for service are CAD events initiated by a member of our community to which Waterloo Regional Police Service (WRPS) dispatches an officer(s) to respond. The rate of citizen generated calls is an independent measure of patrol’s workload driven by our community. A citizen generated call is identified from our CAD occurrences as those matching specific criteria such as: (1) the source is not “officer”, (2) the dispatch priority is 1, 2, 3 or 4, (3) the event is not cancelled, and (4) the dispatch date and time is not null.

Although ordered slightly differently, most of the same call types remain in the top ten most frequent citizen generated calls each year. A large proportion of the most frequent citizen calls are not necessarily criminal in nature but rather involve community safety and maintenance of public order that is a significant part of the demand on policing services.