Computer Aided Dispatch (CAD) Occurrences

The creation of any new occurrence number in CAD is considered a “CAD event” regardless of the source. CAD events may be generated from calls coming into the Communications Centre from a non-emergency line, from a 9-1-1 phone line, initiated by an officer or dispatcher, or generated from our on-line reporting system. A call may be cancelled, duplicated from multiple people reporting the same incident, taken over the phone by our resource desk, of a nature requiring a police report to be prepared or concluded with no report being necessary.

Although ordered slightly differently, the same CAD occurrence types compose the most frequent occurrence types generated each year. A large proportion of the most frequent occurrence types are not criminal in nature but rather involve community safety and maintenance of public order that is a significant part of the demand on policing services. Other frequent occurrence types are generated to track workload on our services, for example the 9-1-1 calls made in error.